Privacy Policy

Reclaim & Reclaim | One
Last updated: 22 February 2026

Reclaim and Reclaim | One (“the Apps”) are operated by Reclaim Your Joy, based in the United Arab Emirates.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile applications and website (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy.

1. Scope

This Policy applies to users located in:

United Kingdom
United States
United Arab Emirates
Other jurisdictions where the Apps are available

Where local law provides additional rights, those rights apply.

2. Information We Collect

A. Information You Provide

You may provide:

Name
Email address
Login credentials
Onboarding responses
Wellness preferences
Journal entries
Emotional inputs
Movement and workout logs
Goals and habit tracking data

We do not request or intentionally collect:

Medical diagnoses
Protected Health Information (PHI) under U.S. HIPAA
Biometric identifiers
Clinical treatment records

If you voluntarily include sensitive health details in journal entries, that is done at your discretion.

B. Automatically Collected Information

We may collect:

Device type
Operating system
App interactions
Crash diagnostics
Anonymous usage analytics
Subscription status

We do not use your data for third-party targeted advertising.

3. Lawful Basis for Processing (UK GDPR Compliance)

If you are located in the United Kingdom, we process personal data under the following lawful bases:

Consent – when you create an account or input data
Contractual necessity – to deliver app functionality
Legitimate interests – to improve performance, security, and user experience
Legal compliance – where required

You may withdraw consent at any time, though some features may no longer function.

4. Automated Decision-Making & AI Transparency

The Apps use automated systems, including AI-driven logic, to personalise program recommendations.

This may include:

Adaptive workout suggestions
Journaling prompts
Behaviour-based content adjustments

Important:

AI outputs are automated and informational only
Outputs may be imperfect or incomplete
They do not produce legal, medical, or clinical decisions
You may request human review by contacting us

We do not conduct automated profiling for advertising or eligibility decisions.

5. How We Use Personal Information

We use your data to:

Provide personalised Services
Improve functionality
Maintain security
Process subscriptions
Communicate updates
Generate anonymised usage insights

We do not sell your personal information.

We do not share personal data with data brokers.

6. U.S. Privacy Rights (CCPA/CPRA-Style)

If you are a California resident (or in similar U.S. jurisdictions), you may have the right to:

Request access to personal information collected
Request deletion of personal information
Request correction of inaccurate information
Opt out of sale or sharing (Note: We do not sell personal data)
Non-discrimination for exercising privacy rights

To exercise rights, contact:
info@reclaimyourjoy.co.uk

We may verify your identity before fulfilling requests.

7. International Data Transfers

Because our infrastructure providers operate globally, data may be processed outside the UK, US, or UAE.

Where required, we rely on:

Standard contractual safeguards
Legitimate interest lawful basis
User consent

By using the Services, you acknowledge potential cross-border data processing.

8. Data Retention

We retain personal data only as long as necessary to:

Provide Services
Maintain security
Comply with legal obligations

Upon verified deletion request, account data will be deleted within a reasonable timeframe unless retention is legally required.

Limited transactional records may be retained for regulatory compliance.

9. Data Security

We implement commercially reasonable administrative, physical, and technical safeguards.

However:

No digital system can guarantee complete security
Transmission of data is at your own risk

In the event of a legally required data breach notification, affected users will be informed in accordance with applicable law.

10. Children & Age Restrictions

The Apps are not intended for children under 13.

We do not knowingly collect personal information from children under 13.

If under 13 in the UK, parental consent is required under applicable law.

If we become aware of unauthorised child data collection, we will delete it promptly.

11. Third-Party Providers

We may rely on:

Hosting platforms (e.g., Base44 infrastructure)
Cloud storage providers
Payment processors (Apple, Google)
Analytics services

Each provider processes data under its own privacy terms.

We do not control third-party privacy practices.

12. Subscriptions & Payment Information

Payments are processed through:

Apple App Store
Google Play

We do not store full credit card information.

Payment data is governed by the respective platform’s privacy policy.

13. Limitation of Liability

To the fullest extent permitted by law:

Reclaim Your Joy shall not be liable for:

Indirect or consequential damages
Data loss beyond reasonable control
Reliance on AI-generated recommendations

Total liability shall not exceed the greater of:

The amount paid by you in the past 12 months
$100 USD

14. Changes to This Policy

We may update this Policy periodically.

Continued use of the Services constitutes acceptance of the revised Policy.

15. Contact Information

Business Name: Reclaim Your Joy
Operating Country: United Arab Emirates
Email: info@reclaimyourjoy.co.uk

For UK data-related inquiries, you may also contact the UK Information Commissioner’s Office (ICO).
For US users, you may contact your state data protection authority where applicable.

Account & Data Deletion

Users may request deletion of account data at any time.

Email:
info@reclaimyourjoy.co.uk

Deleted data may include:

Account details
Journal entries
Workout logs
Personalisation settings

Certain transactional or compliance-related records may be retained as required by law.